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We offer a quick and easy 30 day-return policy so you can shop with assurance. Learn more

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Payment MethodsShop with confidence

We take your security very seriously, and go to great lengths to ensure that your order is processed
as securely and efficiently as possible.

Accepted Payment Methods

We accept the following credit and debit cards online:
Visa, MasterCard, Maestro, and American Express.
You may use Cash on Delivery and Internet Banking to make your purchase.


  1. 1) How do I pay for my order?

    Once you have finished shopping, view the products in your Shopping Bag by clicking the 'My Bag' button in the top navigation, at the right-hand side of the screen.

    To see a more detailed view of your shopping basket click on ‘View my Bag’. Now, click 'Checkout Now' where you can then enter the required information to purchase. If you are experiencing difficulties with your payment please contact our Customer Support Team who will be happy to guide you through our payment screen.

  2. 2) Which methods of payment do you accept online?

    We support the following payment options:
    Cash On Delivery (available in select pincodes)
    Credit Card
    Debit Card
    Net banking

    There is a non-refundable convenience charge of 29/- levied on Cash on Delivery purchases.

  3. 3) What is the process for Cash On Delivery purchase?

    Cash on Delivery allows you to pay for your order with cash at the time of delivery.

    Kapkids offers a Cash on Delivery option for all orders up to the bill value of 6000/- for most delivery addresses. Place an order and select the 'Cash On Delivery' option on the payment page.

    When you make a purchase using the Cash On Delivery option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, we will send a mail to you for your Cash On Delivery order confirmation.

    Please note that Cash On Delivery orders will be dispatched, only after we get a Phone or a Mail confirmation from you.

  4. 4) Why can't I see the Cash On Delivery option on my payment page?

    If you do not see a Cash On Delivery option on your payment page, this may be due to one of the following reasons:

    • Your order value may be over 6000.
    • Our courier partners may not support a Cash On Delivery option to your delivery address.
    • You may have placed another order using the Cash On Delivery option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 6000, then the Cash On Delivery option will be disabled.
  5. 5) Is there a charge for Cash on Delivery purchases?

    There is a non-refundable convenience charge of 29/- levied on Cash on Delivery purchases.

  6. 6) Is there a purchase limit for a Cash On Delivery purchase?

    Yes, Cash On Delivery option is available on purchases up to a limit of 6,000/-, beyond which purchases can only be made using Netbanking or Creditcard.

  7. 7) How can I pay if Cash On Delivery option is not available on my pincode?

    If Cash On Delivery option is not available on your pincode, you can always pay through NetBanking or Credit/Debit Card.

  8. 8) Why isn't Cash On Delivery not available on my address ?

    Cash on Delivery option is not offered by our courier partners for few pincodes, which can not be serviced. Hence, based on your location Cash On Delivery option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

  9. 9) What should I do if my payment fails?

    Please retry after ensuring that the information entered is accurate, including account details, billing address and passwords. If your payment still fails, you can opt for using the Cash on Delivery payment option on the payment page to place your order, subject to this option being available on your pincode.

    If your payment is debited from your account after a payment failure, it will be credited back within 14 working days, after we receive a confirmation from the bank. You can email us on customersupport@kapkids.in or please give us a call with your order number, for clarifications.

  10. 10) Are there any hidden charges?

    There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Kapkids. You pay only the amount that you see in your order summary.

  11. 11) How do I redeem a coupon?

    You can redeem a coupon on ‘My Shopping Bag’ page before you place an order. The complete list of your unused and valid coupons is available under the 'Store Credits' header in your 'My Account' section.

  12. 12) What is Store Credits? How do I redeem it?

    Store Credit is your Cashback with Kapkids that can be used to pay for purchases on Kapkids.in. You get credits when you return items to Kapkids or when you receive Kapkids Gift Cards. You can redeem your credits on the Payments page.

    You can check your credit balance in your 'My Account' section.