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Free 30 Day Returns

We offer a quick and easy 30 day-return policy so you can shop with assurance. Learn more

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KapkidsKapkids

ReturnsReturning Your Order

We hope you will be delighted with your order. However, if for any reason you are not completely satisfied,
we've made sure our returns process is as quick and easy as possible and free to use.
You can return the purchase within 30 days.

How To Return Your Order

Not 100% satisfied? We'll be happy to offer you a refund within 30 days.

All you need to do is give us a call on +91 9243214500
or drop an email at customersupport@kapkids.in within a period of 30 days, from the date of order.
Before you return your item(s) please make sure that they're unused, in their original packaging and in a
saleable condition, with all labels, tags or hygiene seals still attached.

Refunds & Cancellations

In case of returns, we will refund the amount you paid for the products as store credits into
your Kapkids account. If you choose to exchange the item for reason of mismatch of size
or receipt of a defective item, you will be provided with a replacement of the item, free
of cost. However an exchange is subject to availability of the item in our stock.

Under normal circumstances, your order is processed and prepared for dispatch immediately.
Hence, you may not be able to make any amendments or cancel your order, if it has already
been processed for dispatch. In this instance, you would have to return your order once
you've received it, in accordance with our Returns Policy.

Exchanges

You can exchange an item purchased from Kapkids for a new size or receipt of a defective
item, for no extra charge. If you wish to exchange your item for an alternative product,
we suggest that you return the original bought item to obtain a Store Credit and purchase
the new item separately.

However, all exchange requests will be subject to stock availability if you choose to exchange
an item, our delivery representative will deliver the new item to you and simultaneously pick
up the original item from you.

Faqs

  1. 1) Can I change or cancel my order, after it has been placed?

    Under normal circumstances, your order is processed and prepared for dispatch immediately. Hence, you may not be able to make any amendments or cancel your order, if it has already been processed for dispatch. In this instance, you would have to return your order once you've received it, in accordance with our Returns Policy.

    If you wish to know the status of your order, please contact the Customer Support Team, quoting your order number.

  2. 2) What is 30 day return and exchange policy? How does it work?

    Our 30 day returns and exchange policy gives you an option to return or exchange items purchased on Kapkids.in, for any reason within 30 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve it closest to the original condition.

    We will pick up this order that you wish to return from your door-step. Please contact our Customer Support Team, to finalise the details of the pick up.

    Once we pick up and receive your return, we will review the product. If it meets our Quality Check parameters, we will credit the amount you paid for the products as Store Credits into your account.

    If you wish to receive a refund instead, please send an email with the following details from your registered email address to payment@kapkids.in

    Order Number
    Bank Name
    Account Holder Name
    Bank Account Number
    Branch Address
    IFSC Code

    You can exchange an item purchased from Kapkids for a new size , for no extra charge. If you wish to exchange your item for an alternative product, we suggest that you return the original bought item to obtain a Store Credit and purchase the new item separately.

    However, all exchange requests will be subject to stock availability If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you.

  3. 3) How do I return or exchange an item?

    You can return your order hassle free in a few simple steps, as follows :

    • Place your item in its original packaging box
    • Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
    • Keep the package ready for our Courier Partners to pick it up
    • Schedule a pickup time by calling our Customer Support Team.

    For any clarification, do give our Customer Support Team a call and they will help you.

  4. 4) My order is damaged – what should I do?

    Please check your order as soon as you receive it. If any of the items are damaged, please contact our Customer Support Team immediately, quoting your order number and listing the item(s) that have been damaged. The Customer Support Team will guide you, with the refund process.

  5. 5) Are there certain categories of products which are non-returnable?

    Certain items such as Innerwear, Swimwear, Socks, Mittens, Fashion & Hair accessories & Jewellery, are non returnable.

  6. 6) Do you provide a pick up from home in case I want to return a product?

    Yes, we provide pickup from your doorstep. For details, please connect with our Customer Support Team.

  7. 7) How will I receive my refund?

    If the payment was made by Credit Card or Net-Banking, we can either issue Store Credits or reverse credit to the Credit Card or credit your Net-Banking account.Store Credits can be utilized on a future purchase on the website. For details, please connect with our Customer Support Team.

    If Cash on Delivery was used as a payment option , we can either issue Store Credits or transfer the refund to you bank account. Store Credits can be utilized on a future purchase on the website.

    If Store Credits were used to make a purchase, the same Store Credits will be reversed into your Kapkids account. The reversed Store Credit can be utilized on a future purchase on the website, as normal Store Credits.

  8. 8) I just cancelled my order. When will I receive my refund?

    If you have selected Cash on Delivery, there is no amount to refund because you haven't paid for your order.

    For payments made using a Credit Card, Debit Card and Net Banking , you will receive a refund in “My Account” under “Store Credits” immediately after your order has been cancelled. Any coupons used are also reinstated back in to your account.

    If you have made your payment using a Credit Card, Debit Card, net banking and would like a refund to your bank account, please get in touch with our Customer Support Team.